At Pfizer, our mission is to inspire a best-in-class culture of continuous improvement and project management that empowers colleagues and enables simple, effective processes. Whether you are managing projects or liaising with others, your contribution in this team will help in making our work easier and faster so that we can deliver breakthroughs that change patients' lives.

Purpose

The GMQG International Coordinator provides operational and administrative support, including project and program management, training assignment support, and assistance with system management (e.g., Country Operational Plan updates) to the Global Medical Quality Governance  (GMQG)  International Lead and Cluster Leads within the Global Medical Quality & Governance (GMQG) organization.  This role ,  will also be responsible for more specialized quality and operational tasks and ad hoc special projects in support of  various key medical quality oversight initiatives. 

Scope

The GMQG International Coordinator will be responsible for the above tasks and country operations across the International Global Medical Quality Governance group that includes accountability for the IDM, EM and China regions.

Responsibilities

Project Management and Support

• Participate in or lead projects initiated by Global Medical Quality & Governance, interacting with country-based (Cluster) Medical Quality Governance Managers (MQGMs) and GMQG stakeholders across the different regions covered by GMQG
• Maintain the MQGM County Operational Planning tool, adding and updating global initiative, advising MQGMs on addition and management of local initiatives, and coordinating project reminders, completion reporting and system upkeep
• Take decisions and drive the projects or programs to on time completion.
• Respond to questions pertaining to specific processes, and create and execute plans for improvements; act in an advisory capacity to PCO based (Cluster) MQGMs across the IDM, EM and Chinaregions;
• Coordinate arrangements for recurring team (both at the International and/or Cluster level)  meetings as well as any  conferences, including venues, logistics, and travel arrangements for attendees.

​Documentation and Archiving

• (Electronic) record keeping, filing, and archiving of information in accordance with company procedures and requirements; monitor quality and compliance, and ensure accessibility of information for audit and inspection purposes.

Procedures and Training

• Collect, collate, and submit cross-country summary input pertaining to global Standard Operating Procedures (SOPs).
• Drive the regional controlled documents governance process; maintain the Regional Controlled Documents Management tool, support the QC process, collect and archive required documentation (e.g. required approvals) and ensure submission to global repositories.
• Partner with Learning Systems and Compliance colleagues to help maintain Organization, Regional, or country processes/ systems (e.g., learning system records) in accordance with requirements on behalf of GMQG Leadership or PCO based Cluster MQGMs.
• Support maintenance of regional or country training structures and curricula. Support curricula reviews.  Partner with GMQG Programs & Oversight team on training related activities, as needed.
• Support organization of instructor-led and/or self-study (online) trainings; develop and drive the procedure to produce the documentation demonstrating compliance with these required trainings in the electronic learning management systems.   (e.g., Pfizer Learning Academy [PLA] and associated systems).

Communication

• Partner with the GMQG Operations and Reporting team and represent the international groups in support of overall GMQG communication processes and strategy (e.g., create and maintain mailboxes, newsletters, distribution lists, colleague lists).
• Contribute compliance updates to applicable Organization or GMQG Reports.
• Maintain and enhance the International Medical Quality and Governance SharePoint space; develop new content and implement new features as needed
• Organize and facilitate events, including MQGM leadership meetings, full team meetings, year-beginning meetings and other conference calls as needed.

Administration and Operational Support

• Administrative and operational support for the direct manager, maintaining the calendar and resolving routine issues on their behalf.
• Process financial / administrative information for the direct manager (e.g., invoices, expense claims, tracking of project budgets).
• Provide virtual operational support for country Cluster Leads, as needed.

Qualifications

Education & Experience

• 3-5 years previous experience in a relevant role, preferably in a regulated environment
• 5-7 years administrative or project planning experience
• Higher Education (in accordance with local standard, e.g., ‘higher education’ or University Degree level preferred)

Desired technical and behavioral skills:

• Excellent communication and listening skills; ability to communicate effectively with a diverse group of colleagues/ executives/ peers, both verbally and in writing- ability to synthesize materials
• Excellent organizational skills including attention to detail, accuracy-orientation, and ability to prioritize
• Ability to work independently to drive projects and programs to completion; independent problem-solving and analytical skills
• Strong follow-through skills; demonstrate great discipline around deadlines, to-do lists, collecting information and materials from colleagues
• Experience interacting and maintaining relationships with cluster colleagues and key stakeholders
• Demonstrated project and program management skills
• Demonstrated planning skills
• Proficiency in SharePoint
• Proficiency in training management systems e.g. PLA and PLRS
• Proficiency in Microsoft Office applications
• Fluent in English, both written and verbal

Pfizer is an equal opportunity employer and complies with all applicable equal employment opportunity legislation in each jurisdiction in which it operates.