ROLE SUMMARY

The Americas Process / Quality Analyst will support the Regional Process Integration & Controls Manager in implementing MEET processes and overseeing adherence to processes, policies, controls, and standards within Americas Region. The Americas Process / Quality Analyst will be responsible for transaction sampling and system reviews to ensure processes and systems functionality. Additionally, this Analyst will play a central role in addressing escalations, exceptions, and deviations related to MEET processes.

This Analyst will demonstrate accountability and integrity in the face of challenge and respond to change with agility, optimism, and innovation. They will collaborate cross-functionally as appropriate.  

This role will be based in Costa Rica and work with other Process/Quality Analysts, regional operations team, regional HCP payments team, regional sourcing team, and other COEs as appropriate. The Process Analyst will report directly to the Regional Process Integration and Controls Manager.

KEY RESPONSABILITIES

• Support the resolution and documentation of escalations; exceptions; and deviations related to MEET transactions and processes within Americas Region
• Work with Process Integration & Controls Manager to identify opportunities for process changes that will better balance compliance needs with business operational goals.
• Serve as first point of contact for compliance-related questions for MEET transactions and processes.
• Support a review of data trends to identify risk areas and work closely with Legal, Compliance and Audit to solution gaps.
• Work with Anti-Corruption Program Office and Compliance to ensure transactions comply with Pfizer applicable policies and other healthcare professional regulations; review control design for any enhancements and ensure proper standard operating procedures are in place
• Conduct periodic quality reviews of MEET systems to ensure standard controls are functioning as expected
• Execute periodic monitoring activities over MAPP Navigator and Navigator+ transactions to ensure accuracy.
• Conduct detailed monthly reviews and real time monitoring of selected transactions (via sampling) to ensure adherence to MEET processes
• Support the development and delivery of training related to MEET policies and processes
• Ensure all transactions are properly documented in applicable MEET system and ensure standards are in place.
• Support audit preparation and execution.
• Ability to present to leadership and manage relationships with stakeholders.
• Support Process Integration & Controls Manager in working with Compliance to manage approvals for exceptions and identify opportunities for further simplification of MEET processes and controls to better align with business operational goals (while still maintaining a strong compliance posture).
• Support the process of raising compliance questions and challenges to Corporate Compliance and/or Corporate Audit through regular governance meetings.

BASIC QUALIFICATIONS

• Bachelor’s degree in any of the following fields: accounting, finance, legal and/or business administration.
• Minimum 2 years of relevant experience on any of the following areas: internal controls, quality management, accounting, compliance and/or internal audit with a focus on teams with significant volumes and risk.
• Fluency in English is a must; additional languages preferred.
• Ability to manage multiple stakeholders
• Proficiency in PC skills (MS Excel, Word, PowerPoint)
• Good organizational skills to coordinate and manage multiple priorities
• Strong technical skills in managing transactions within a system
• Strong written and verbal communication skills enabling effective communication with all levels of management
• Strong customer service skills and mindset
• Understanding of accounting terms and financial cycle
• Understanding of compliance / financial controls
• Strength with multitasking and ensuring accurate detail
• Ability to work under pressure and to handle several projects at once
• High level of self-motivation, energy and flexibility
• Understanding of FCPA Law terms and healthcare compliance regulations.
• Strong interpersonal and organizational skills

PREFERRED QUALIFICATIONS

• Compliance experience and financial or audit controls background
• Comfort with ambiguity, anticipates changes, and influences direction of innovative operational strategies.
• Previous experience in the pharmaceutical industry
• Fundamental knowledge of a large compliance related, customer facing operations team
• Ability to engage with stakeholders to resolve issues and achieve objectives
• Proficiency with data analysis and visualization
• Experience with accounting or compliance / audit transactions, preferably in a shared service with strong compliance controls
• Experience with Foreign Corrupt Practices Act is a plus

EEO (Equal Employment Opportunity) & Employment Eligibility 

Pfizer is committed to equal opportunity in the terms and conditions of employment for all employees and job applicants without regard to race, color, religion, sex, sexual orientation, age, gender identity or gender expression, national origin, or disability.