Job Description

RESPONSIBILITIES

Functional Area 1: Support

Percent Effort: 50%

Diagnoses and repairs hardware/software failures and conflicts. Installs, upgrades, and configures hardware and software. Facilitates new computer setups, including application and data transfers, and user account information.

Utilizes complex software tools to maintain, configure, define security, and monitors desktop computer life cycle.

Establishes configuration baselines and maintains systems within defined parameters.

Monitors and maintains system security. Provides protection and recovery support for client data.

Functional Area 2: Operations

Percent Effort: 40%

Tracks and assists in the coordination of equipment repair work order assignments and provides detailed work records, which outlines the history of tests, performance problems, and repairs for each piece of equipment.

Provides consultative and technical services, in general, as a qualified manufacturer's sales representative.

Assists in the training and coordination of tasks for student workers.

Performs other duties as assigned.

Functional Area 3: Research

Percent Effort: 10%

Attends training, assists in researching, testing, and disseminating operation instructions. Assists with the evaluation of new technologies to determine their applicability to clients’ needs.

QUALIFICATIONS

Bachelor’s degree.

Four (4) months of related experience.

Additional experience may be considered as a substitution for the minimum education requirement:

High School Diploma & 4 years and 4 months of related experience.

PREFERRED QUALIFICATIONS

A+, Network +, Security + certification.