Job Description

Job Summary:
The Wisconsin State Laboratory of Hygiene (WSLH) with 350 staff, six divisions and a budget in excess of $40,000,000 serves as the public, environmental, and occupational health laboratory for the State of Wisconsin. WSLH is a public sector entity, attached to the University of Wisconsin, but with separate statutory authority. Its administrative and clinical laboratory functions are located in the heart of the UW-Madison campus; and its environmental and occupational health and information management functions located on the far east side of Madison.

Wisconsin State Statutes direct the WSLH to provide analytical support as well as teaching facilities and a full range of laboratory services to the Department of Health and Family Services, the Department of Natural Resources, as well as county emergency management, EMS/HAZMAT, local water utilities, waste treatment plants, licensed physicians, veterinarians, local health officers, resource management officials, coroners, and local law enforcement officials. The WSLH has been designated a Bioterrorism Level 3 (highest) laboratory, a Level 1 (highest) Chemical Terrorism response laboratory (one of only 10 in the United States), and is serving as a one of only two laboratories in the nation (the other is the CDC) to provide advanced virological testing services. The WSLH is directly linked to over a dozen federal agencies from the Office of Homeland Security to the Centers for Disease Control and Prevention to the Environmental Protection Agency and the Occupational Health and Safety Administration. Staff of the WSLH are trained to participate in the use of the Incident Command System and must be prepared to implement a continuity of operations plan.

We are seeking an IT professional to join our team as a Technical Integration Engineer. This role is responsible for working with a team to provide application administration support for many of our enterprise systems. This includes participating in the design, implementation, and maintenance of application infrastructure and/or routine technical integrations across multiple systems. Supported applications include in-house systems, acquired commercial, and external such as Cloud hosted. This position is responsible for administration and maintenance of system software and providing application support.

Hours will be primarily M-F 7:45 a.m. to 4:30 p.m. Occasional evening and weekend work is required.

Responsibilities:
Assists in the designs, implementations, and maintenance of infrastructure and/or routine technical integrations across multiple systems, including in-house systems, acquired commercial, and external such as Cloud hosted. Provides day-to-day maintenance to ensure subsystems and infrastructure function together and business needs are met.
35% Integrates, identifies, troubleshoots, monitors, and resolves basic supported services, systems, network, and application problems according to established processes and procedures
10% Serves as a point of contact for internal stakeholders, communicating issue updates and resolutions
10% Creates user training materials and basic technical documentation regarding system operations and changes
35% Configures, maintains, upgrades, develops, and tests IT systems and services in alignment with industry best practices
10% Assists with running, maintaining, and operating technical systems and infrastructure
Institutional Statement on Diversity:
Diversity is a source of strength, creativity, and innovation for UW-Madison. We value the contributions of each person and respect the profound ways their identity, culture, background, experience, status, abilities, and opinion enrich the university community. We commit ourselves to the pursuit of excellence in teaching, research, outreach, and diversity as inextricably linked goals.