Summary

The Baylor Population Program (Baylor Teen Health Clinic) is seeking a Coordinator, Patient Support Services who will perform traditional office duties and skills.  They are responsible for scheduling including telemedicine and preparing and maintaining daily appointment schedules and collecting necessary patient information. This role also completes documentation, applications and eligibility and processes enrollment applications and performs data entry timely, accurately and in compliance with State and Federal standards and guidelines. The coordinator will perform these and other office functions as necessary to meet departmental goals.

Please note: This position will temporarily work from Ben Taub Hospital until our permanent clinic opens at the Bayland Community Center in Fall 2024.

Job Duties

Will work in one of eight clinic locations.  Each clinic is typically staffed with a Patient Support Services Coordinator, A Medical Assistant a Nurse (RN or LVN) and a Nurse Practitioner.

Duties include patient interaction, customer service and basic office skills such as:

• Greets, orients and answers patients' questions.
• Records Patient arrival in Practice Suite and schedules follow up appointments as required.
• Acts as a front line representative, records and maintains reports and data to support operational activities.
• Manages multiple task and deadlines using organizational skills.
• Performs other duties as assigned.
  

Minimum Qualifications

• High school diploma or GED.
• Two years of relevant experience.

Preferred Qualifications

• Ability to read, speak and write in Spanish.
• Proficiency in Windows, MS Office applications, and the Internet.
• Excellent verbal/written communication skills are necessary. Ability to manage multiple tasks and deadlines using organizational skills.
• Ability to make independent decisions while exercising good judgment.